Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes frequently in Win7 32-bit

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

Marvolo
Marvolo
more options

Just randomly crashes - I tried all the recommendations and nothing seems to help: Updating add-ons, drivers, opening in safe mode did not help, and I do not have that "bit" program;

Here are my last 5 crash ids:

bp-fadf5d6d-a6b3-45ab-aa98-7c5a32131226 26-Dec-13 5:12 PM 6c6f86e2-6e36-4249-9f0b-94bf4c6b4698 26-Dec-13 12:46 PM bp-24e4d5ba-7c0d-45e4-92d8-cef782131226 26-Dec-13 12:39 PM bp-7abdc484-1272-49d8-abee-ffd482131226 26-Dec-13 12:25 PM bp-e33f3899-09c5-42eb-a21b-f4fa22131225 25-Dec-13 11:40 AM

Just randomly crashes - I tried all the recommendations and nothing seems to help: Updating add-ons, drivers, opening in safe mode did not help, and I do not have that "bit" program; Here are my last 5 crash ids: bp-fadf5d6d-a6b3-45ab-aa98-7c5a32131226 26-Dec-13 5:12 PM 6c6f86e2-6e36-4249-9f0b-94bf4c6b4698 26-Dec-13 12:46 PM bp-24e4d5ba-7c0d-45e4-92d8-cef782131226 26-Dec-13 12:39 PM bp-7abdc484-1272-49d8-abee-ffd482131226 26-Dec-13 12:25 PM bp-e33f3899-09c5-42eb-a21b-f4fa22131225 25-Dec-13 11:40 AM

All Replies (2)

iamjayakumars
iamjayakumars
more options

Try to Disable the Script Addon and give a try. crash because of script.

Its bug: https://bugzilla.mozilla.org/show_bug.cgi?id=941961

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with garbage collection (GC) in JavaScript.

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.