This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is stuck on "new tab"

  • 2 replies
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

more options

I can open my Firefox by my desktop shortcut and open as many "new tab" pages as I would like. The problem is I can't go to any other pages. No urls will work, I can type them in but as soon as I hit enter it just returns to the blank "new tab" page.

I have reset Firefox, restarted my computer, tried fixing my extensions and add ons. Nothing is working.

Help!!

I can open my Firefox by my desktop shortcut and open as many "new tab" pages as I would like. The problem is I can't go to any other pages. No urls will work, I can type them in but as soon as I hit enter it just returns to the blank "new tab" page. I have reset Firefox, restarted my computer, tried fixing my extensions and add ons. Nothing is working. Help!!

All Replies (2)

more options

Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is running, you can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

(If Firefox is not running, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox icon.)

In the small dialog that should appear, click "Start in Safe Mode" (not Reset)

Any difference?


Also, do bookmarks work? And/or does the search bar (the one to the right of the address bar) work?

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: