This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I need to roll back Firefox from V 26

more options

For some reason Firefox upgraded itself to V 26 without my permission and went ahead and disabled my Norton Toolbar. I never upgrade Firefox until I know that Norton Toolbar is supported. Please can anyone advise me which version I need that fully supports Norton Toolbar and how I roll back to it? Thank you

For some reason Firefox upgraded itself to V 26 without my permission and went ahead and disabled my Norton Toolbar. I never upgrade Firefox until I know that Norton Toolbar is supported. Please can anyone advise me which version I need that fully supports Norton Toolbar and how I roll back to it? Thank you

Chosen solution

Thank you for your replies.

I had to go to Norton support and they uninstalled Firefox then reinstalled it. That fixed the problem.

I kept saying that I didn't appear to have the latest version of Norton Toolbar, but that wouldn't update until after Firefox had been uninstalled then reinstalled.

Mind you they lost my bookmarks which we eventually managed to get back.

I now have Firefox working with Norton Toolbar.

Read this answer in context 👍 1

All Replies (7)

more options

Hi fedupfirefoxuser (not exactly the most positive sentence beginning but anyways:),

old releases can be downloaded from this ftp which would enable you to downgrade.

Generally speaking Firefox add-ons are disabled if:

  1. they are on a security blocklist;
  2. internal version ID indicates that these should not run in the new version of Firefox.

I personally do not think that such toolbars bring any significant value but if you insist on using it, instead of a FF downgrade I would rather give this check compatibility add on (or similar) a shoot.

Cheers.

jm

more options
more options

I know what he means. I have Norton 360. After the last upgrade, it's add-ons were no longer listed. I even re-installed 360. No joy. Even the tool-bar is missing.

Modified by FredMcD

more options

My Norton Toolbar worked yesterday, but it isn't there today and Firefox has updated itself to V 26. When I look at the Add-ons Manager it says: Norton Toolbar is incompatible with Firefox 26 and it has been disabled. So it's definitely not there nor can I get it back.

I tried about 30 different ID names before I managed to pick one that worked and by then I admit I was fed up. I had no Norton Toolbar through no fault of my own, and I couldn't register to ask a question about why I no longer had it.

I don't mind updating Firefox as long as it supports Norton Toolbar. That's my rule and, after all, it's my PC.

I tried rolling back to Firefox 25 and NT still didn't work. It seems like the Norton Toolbar has been updated too. My NT version is 2014.6.0.27 Mt Firefox version is 26. They aren't compatible.

Given a straight choice I would choose NT every time.

more options
more options

It is Norton that supports new Firefix releases, not the other way. Norton has had updates for their toolbar extension on day of Firefox release usually ever since Firefox 5.0. You may need to do Norton liveupdate several times until it works.

Modified by James

more options

Chosen Solution

Thank you for your replies.

I had to go to Norton support and they uninstalled Firefox then reinstalled it. That fixed the problem.

I kept saying that I didn't appear to have the latest version of Norton Toolbar, but that wouldn't update until after Firefox had been uninstalled then reinstalled.

Mind you they lost my bookmarks which we eventually managed to get back.

I now have Firefox working with Norton Toolbar.