This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unresponsive Script Error will not let me click or force quit.

  • 1 reply
  • 20 have this problem
  • 10 views
  • Last reply by cor-el

CoreyNichols
CoreyNichols
more options

I get an "Unresponsive Script Error" message, which normally isn't a big deal. However, now the error message (saying "stop script" or "continue") is not responding to any of my clicks. Like, I'll click on an option, and it will simply ignore it. It also eliminated all of the Firefox options from the toolbar; all that's left is the Apple logo and "Firefox". I cannot force quit the program, and I cannot shut down my computer, because it requires Firefox to be closed before shutting down. It is essentially locking my computer from turning off.

Any ideas on how to fix this? I also cannot remove the application from the dock or uninstall it.

I get an "Unresponsive Script Error" message, which normally isn't a big deal. However, now the error message (saying "stop script" or "continue") is not responding to any of my clicks. Like, I'll click on an option, and it will simply ignore it. It also eliminated all of the Firefox options from the toolbar; all that's left is the Apple logo and "Firefox". I cannot force quit the program, and I cannot shut down my computer, because it requires Firefox to be closed before shutting down. It is essentially locking my computer from turning off. Any ideas on how to fix this? I also cannot remove the application from the dock or uninstall it.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.