This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hotmail will no longer work with firefox. Why?

  • 4 replies
  • 2 have this problem
  • 16 views
  • Last reply by avwood

avwood
avwood
more options

All of a sudden I cannot get hotmail to work with my firefox browser. When I click on anything in hotmail, no action. Every other internet site works fine. Internet Explorer and Chrome will allow me to work with hotmail. Why all of a sudden is this problem occuring?

I have rebooted the computer and even downloaded Firefox again but still the situation exists. Can this problem be solved?

Many thanks, avwood

All of a sudden I cannot get hotmail to work with my firefox browser. When I click on anything in hotmail, no action. Every other internet site works fine. Internet Explorer and Chrome will allow me to work with hotmail. Why all of a sudden is this problem occuring? I have rebooted the computer and even downloaded Firefox again but still the situation exists. Can this problem be solved? Many thanks, avwood

Chosen solution

Have tried all those steps before and it didn't make any difference.

But for some strange reason Firefox is now working with Hotmail. I have no idea why. I didn't do anything.

Thanks for all your help.

Read this answer in context 👍 0

All Replies (4)

iamjayakumars
iamjayakumars
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

--- (already posted above)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
avwood
avwood Question owner
more options

Chosen Solution

Have tried all those steps before and it didn't make any difference.

But for some strange reason Firefox is now working with Hotmail. I have no idea why. I didn't do anything.

Thanks for all your help.

avwood
avwood Question owner
more options

Now working fine all of sudden. And I haven't done anything.

Thank you for your suggestion of starting in safe mode but the problem seems to have solved itself. Your reply was very much appreciated.