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Firefox crashes

Alex_Tracer
Alex_Tracer
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Firefox crashes just after opening of some pages.

Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question


1) Tried to re-install Firefox

2) Completely removed old Firefox profile

3) Safe mode not helps

4) Hardware acceleration is off


Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120


Upd: Top Crashing Thread frame: EnumSoftwareMFTs

Firefox crashes just after opening of some pages. Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question 1) Tried to re-install Firefox 2) Completely removed old Firefox profile 3) Safe mode not helps 4) Hardware acceleration is off Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120 Upd: Top Crashing Thread frame: EnumSoftwareMFTs

Modified by Alex_Tracer

Chosen solution

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

Read this answer in context 👍 1

All Replies (5)

vangelismsr
vangelismsr
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Hi Alex have you tried to see if the antivirus is causing the problem also is there any specific site that when you open the browser crash? Which antivirus to you have? whatever you need Im here to help also dont hesitate to pm me! :)

Alex_Tracer
Alex_Tracer Question owner
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I've tried to completely remove antivirus. Firefox still crashes.

There are no specific site. Firefox crashes nearly on any site. However it seems that crashes depend on page content. On some pages FF always crashes. And nearly no crashes on others.

Alex_Tracer
Alex_Tracer Question owner
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The link in the first post IS the example of the site where FF crashes. Here it is once again: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question

I have to use Chrome to ask for help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

Alex_Tracer
Alex_Tracer Question owner
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cor-el, thanks a lot! Switching "media.windows-media-foundation.enabled" to "false" helped. I'm able to use Firefox again! :)

I've even restored my old profile and still no crashes. Thanks!