I am having "not responding" messages the last 2 days. what's wrong?
it is slow. Firefox stops working in the middle of typing. I get a message, "firefox is not responding" It has also given me a message that Firefox has crashed. HELP
it is slow. Firefox stops working in the middle of typing. I get a message, "firefox is not responding"
It has also given me a message that Firefox has crashed. HELP
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
