We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to fix popups when pop up blocker is already on?

  • 2 replies
  • 8 have this problem
  • 15 views
  • Last reply by cor-el

rm2463a
rm2463a
more options

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox.

Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox. Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

Chosen solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please update to the current Firefox 26 release.

  • Help > About Firefox

The Firefox 23 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.