This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to fix popups when pop up blocker is already on?

  • 2 replies
  • 8 have this problem
  • 15 views
  • Last reply by cor-el

more options

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox.

Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox. Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

Chosen solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

more options

Please update to the current Firefox 26 release.

  • Help > About Firefox

The Firefox 23 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.