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when using earthlink webmail that includes a web address in the body of the email, the address is not highlighted

nickster1122
nickster1122
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when my friend receives an email from me that contains a web address in the body of the email, I'm using earthlink webmail, he can't just click on it, he has to copy and paste the web address because it is not highlighted. the web address is highlighted when i use IE

when my friend receives an email from me that contains a web address in the body of the email, I'm using earthlink webmail, he can't just click on it, he has to copy and paste the web address because it is not highlighted. the web address is highlighted when i use IE

All Replies (2)

Robert Wright
Robert Wright
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I would check with EarthLink to see if they know any fixes for this.

There could be an issue with how the address you are pasting in is formatted in your email message, and EarthLink might have a work around for how to use it.

Additionally, if you're having issues with EarthLink Webmail after contacting them, another option is to try Safe Mode for Firefox.Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

nickster1122
nickster1122 Question owner
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Tried your suggestion twice...no change. Tried several suggestions from three different support people at earthlink...no change. I'm wondering if the web address is suppose to highlight in the body of an email using firefox?