This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode. Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213

Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode. Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213

All Replies (1)

more options

Can you bring up the Profile Manager to create a new profile?

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.