This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

since my last windows update, whenever I open firefox I get an error message saying BAD IMAGE on the file C:\windows\system32\WRusr.dll. Can you help me?

  • 4 replies
  • 3 have this problem
  • 21 views
  • Last reply by philipp

fmohr
fmohr
more options

The message I get is the following:

"C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support."

I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.

The message I get is the following: "C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support." I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.

Chosen solution

I reintalled webroot and everything seems fine now.

Read this answer in context 👍 0

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, the file you have referenced appears to be part of Webroot SecureAnywhere - try to remove that software in case you have it installed on your system.

fmohr
fmohr Question owner
more options

But webroot is my current antivirus. I have had it for over a year and never got any problems. Should i try reinstalling it?

Thanks

fmohr
fmohr Question owner
more options

Chosen Solution

I reintalled webroot and everything seems fine now.

philipp
philipp
  • Moderator
more options

thanks for reporting back, let's hope that it stays that way - otherwise please also report it to the support of webroot...