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since my last windows update, whenever I open firefox I get an error message saying BAD IMAGE on the file C:\windows\system32\WRusr.dll. Can you help me?

  • 4 replies
  • 3 have this problem
  • 26 views
  • Last reply by philipp

fmohr
fmohr
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The message I get is the following:

"C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support."

I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.

The message I get is the following: "C:\WINDOWS\SYSTEM32\WRusr.dll is either not designed to run on Windows or it contain an error. Try installing the program again using the original installation media or contact your administrator or the software vendor for support." I can't open Mozilla firefox anymore. I have tried reinstalling 3 times already.

Chosen solution

I reintalled webroot and everything seems fine now.

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All Replies (4)

philipp
philipp
  • Moderator
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hello, the file you have referenced appears to be part of Webroot SecureAnywhere - try to remove that software in case you have it installed on your system.

fmohr
fmohr Question owner
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But webroot is my current antivirus. I have had it for over a year and never got any problems. Should i try reinstalling it?

Thanks

fmohr
fmohr Question owner
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Chosen Solution

I reintalled webroot and everything seems fine now.

philipp
philipp
  • Moderator
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thanks for reporting back, let's hope that it stays that way - otherwise please also report it to the support of webroot...