We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Click on bank estatement link brings up launch application. Safari doesn't do this.

  • 2 replies
  • 4 have this problem
  • 4 views
  • Last reply by athawwind

athawwind
athawwind
more options

I recently switched my financial work from Safari to Firefox because I am still on Mac Book Pro Snow Leopard 10.6.8 and, according to a recent web article, Firefox will provide better security than Safari, now that Apple has quit security updates.

When I drill down to this particular bank's link to view the estatement, the Launch Application box shows up. I tried Preview and Firefox. Preview does nothing and Firefox crashed.

I do not have this problem with another bank. I normally do not download estatements.

How can I avoid this nuisance (I went back to Safari to view this estatement).

Thank you.

I recently switched my financial work from Safari to Firefox because I am still on Mac Book Pro Snow Leopard 10.6.8 and, according to a recent web article, Firefox will provide better security than Safari, now that Apple has quit security updates. When I drill down to this particular bank's link to view the estatement, the Launch Application box shows up. I tried Preview and Firefox. Preview does nothing and Firefox crashed. I do not have this problem with another bank. I normally do not download estatements. How can I avoid this nuisance (I went back to Safari to view this estatement). Thank you.

Chosen solution

Hi athawwind, What happens in the preview? is it blank when you open it?

If the preview is blank then the download did not download properly, you can turn on the feature to scan the download when it is done to make sure.

  1. Type about:config into the location bar and press enter.
  2. Accept the warning message that appears, this will then bring up a list of preferences.
  3. In the filter box type scan
  4. Double-click on the
  5. browser.download.manager.scanWhenDone
  6. preference to change its value to false
Read this answer in context 👍 1

All Replies (2)

guigs
guigs
more options

Chosen Solution

Hi athawwind, What happens in the preview? is it blank when you open it?

If the preview is blank then the download did not download properly, you can turn on the feature to scan the download when it is done to make sure.

  1. Type about:config into the location bar and press enter.
  2. Accept the warning message that appears, this will then bring up a list of preferences.
  3. In the filter box type scan
  4. Double-click on the
  5. browser.download.manager.scanWhenDone
  6. preference to change its value to false
athawwind
athawwind Question owner
more options

This issue is resolved for me; I no longer get Firefox's Application Launch window.

I set the Application Preference for "Portable document (PDF) to "Preview in Firefox". This works nicely for most of my estatements: a statement display without a download. Oddly, one estatement from a particular bank causes "What should Firefox do with this file?" The choices are to "save file" or "preview with default". A download happens in either case. (After printing the file I move it to Trash and do a Secure Empty Trash.) Finally, a particular quarterly estatement does not download and displays in a new window, which I presume is under the financial institution's site control. So, out of 6 various bank estatements, only one seems to require a download.