Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Windows 8. When Firefox updates it will not let me access the internet.

TimKear
TimKear
more options

Every time I update Firefox and reopen it, I cannot access the internet. I have to use System Restore to be able to get it to work again. I have Norton Internet on a few computers that have Firefox. This is the only one that has problems. So I don't think the problem is with Norton.

I'm just about ready to get rid of Firefox even though it's the best browser.

Please help. This has been going on for some time now.

Every time I update Firefox and reopen it, I cannot access the internet. I have to use System Restore to be able to get it to work again. I have Norton Internet on a few computers that have Firefox. This is the only one that has problems. So I don't think the problem is with Norton. I'm just about ready to get rid of Firefox even though it's the best browser. Please help. This has been going on for some time now.

All Replies (3)

Chandan_Baba
Chandan_Baba
more options

Sorry Timekear..... This problem occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again:

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.

You visit this link ,which gives you more about : http://mzl.la/LqK6IY reply if this problem get sorted out !!

TimKear
TimKear Question owner
more options

I also have Norton internet Security on my other computer (Windows 7) and have no problems updating Firefox. I also see that there is no information on how to disable the firewall for Norton Internet Security. I've gone to their website but they have all different products and it's not easy finding how to disable it.

Thank you. I appreciate your help.

Diego Victor
Diego Victor
more options

Hello,

I found some tutorial:

Hope help