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BBC iPlayer won't play on Firefox but will on Chrome! Why?

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by guigs

grahamt
grahamt
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When I try to play BBC iPlayer on my Sony Xperia Z1 Compact, I get the message on the BBC iPlayer website, "Your device is not able to support BBC iPlayer", despite this device being listed in the supported devices. However, if I try to use BBC iPlayer in Google Chrome on the same device, it works perfectly.

Why?

When I try to play BBC iPlayer on my Sony Xperia Z1 Compact, I get the message on the BBC iPlayer website, "Your device is not able to support BBC iPlayer", despite this device being listed in the supported devices. However, if I try to use BBC iPlayer in Google Chrome on the same device, it works perfectly. Why?

All Replies (2)

guigs
guigs
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Hi grahamt,

After testing on a few devices, it is true that currently the BBC iplayer is not compatible with this device. It does however work on tablets. http://iplayerhelp.external.bbc.co.uk.../mediaplayerfaq

It does look like however they are moving to an android app solution, please see the video player in the Play Store.

Let us know if this helps!

Cheers,

Rachel

guigs
guigs
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Also they are working on this issue in Bug 775919 - BBC iPlayer does not detect the Firefox UA. Please check that for updates and progress.