This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I play more than 90% of video clips (You-tube etc) that people send me, even tho I have the latest adobe flash player etc

Barneyj
Barneyj
more options

Usually what happens is I click on the link, and usually the vid will start to load. Sometimes it will even start to play. But then it stops, and nothing more happens. I was getting messages that I needed a new edition of Adobe Flashplayer but that's not happening since I upgraded to the latest Firefox version (27?). This doesn't only happen with vid links that others send. I frequently look up stuff myself; and more often than not the video won't play. I have tried uninstalling and reinstalling, different flashplayers (not Adobe), but nothing has helped.

Usually what happens is I click on the link, and usually the vid will start to load. Sometimes it will even start to play. But then it stops, and nothing more happens. I was getting messages that I needed a new edition of Adobe Flashplayer but that's not happening since I upgraded to the latest Firefox version (27?). This doesn't only happen with vid links that others send. I frequently look up stuff myself; and more often than not the video won't play. I have tried uninstalling and reinstalling, different flashplayers (not Adobe), but nothing has helped.

Chosen solution

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Read this answer in context 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Barneyj
Barneyj Question owner
more options

It looks like it's the adblock programme I have installed. If I disable it altogether I get better results with YouTube etc. But I can't seem to set the adblock up so I can watch vids when it's running. I think I will dump it and look for a more sophisticated programme. Thanks for your assistance.

the-edmeister
the-edmeister
  • Moderator
more options

Adblock Plus itself blocks nothing. The blocking is done by the filters you added / created or by the Filter Subscriptions that you have installed. Try disabling each Filter Subscription, one at a time, or disable the filters you have created until you find the culprit.

Also, Adblock Plus has its' own support forum over here.
http://adblockplus.org/forum/

I have been using Adblock Plus for over 10 years and feel it is the best of the advertisement blocking extensions out there. A little bit of troubleshooting and some patience should be all it takes to fix your issue.