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Will I lose all my e-mails if I reload thunderbird?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

genewit
genewit
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Thunderbird crashes after about 30 seconds after opening. Will I lose all my e-mails if I just reload Thunderbird ?

Thunderbird crashes after about 30 seconds after opening. Will I lose all my e-mails if I just reload Thunderbird ?

Chosen solution

Can you post a crash ID?

https://support.mozillamessaging.com/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports

Re-installing Thunderbird does not remove your profile, unless you tell it do do so. Having said that, re-installing seldom solves problems with the profile.

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All Replies (3)

Diego Victor
Diego Victor
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Hello,

Depeds if you use IMAP protocol not, but if you use Pop3 maybe you lost some emails, try archive or backup your data before reset the Thunderbird:

After try create a new profile:

Then restore you data:

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Can you post a crash ID?

https://support.mozillamessaging.com/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports

Re-installing Thunderbird does not remove your profile, unless you tell it do do so. Having said that, re-installing seldom solves problems with the profile.

Modified by christ1

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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genewit, please post your crash ID