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Websites don't load, hang, or freeze

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  • Last reply by kobe

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I still seem to have issues where Firefox doesn't load websites like YouTube. I have to to refresh to get it to completely load. Certain websites tend to hang or not fully load. This is on my *NEW* Firefox profle as well.

I still seem to have issues where Firefox doesn't load websites like YouTube. I have to to refresh to get it to completely load. Certain websites tend to hang or not fully load. This is on my *NEW* Firefox profle as well.

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.