This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

folder pane does not display subfolders

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

theolopodis
theolopodis
more options

i have upgraded from thunderbird 3.1 to ver 24.3.0. and transfered the profile using mozbackup. This happened last time i upgraded, which is why i've used the really old version for so long.

in 'View/unified' my folder pane only shows the inbox folder, non of the subfolders. in 'View/all' there are no folders (inbox, trash, sent are missing)

I have tried deleting the Json, and msf files as described elsewhere, but to no avail. i can see that the the subfolders and the emails they contain are still in my profile, using explorer. Please help

windows 7 6000 stored messages in the inbox and subfolders windows AV and firewall

i have upgraded from thunderbird 3.1 to ver 24.3.0. and transfered the profile using mozbackup. This happened last time i upgraded, which is why i've used the really old version for so long. in 'View/unified' my folder pane only shows the inbox folder, non of the subfolders. in 'View/all' there are no folders (inbox, trash, sent are missing) I have tried deleting the Json, and msf files as described elsewhere, but to no avail. i can see that the the subfolders and the emails they contain are still in my profile, using explorer. Please help windows 7 6000 stored messages in the inbox and subfolders windows AV and firewall

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

I'd assume you made a backup of your profile prior to upgrading.

Use Thunderbird 3.1 with the original profile and use the incremental update. This will be several steps until you are at 24.3.0. The incremental update will properly updated your profile.