Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why did Bing suddenly appear? Now I have problems.

  • 3 replies
  • 12 have this problem
  • 1 view
  • Last reply by noggin

more options

I've been using FF for a few years as my primary and favored browser. A week ago, Bing appeared in the address line and I am not getting the same results I used to when doing a search. My searches result in vague and irrelevant results. I want to get rid of Bing. I tried uninstalling FF, then re-installing, but Bing is still there. How do I get rid of Bing?

I've been using FF for a few years as my primary and favored browser. A week ago, Bing appeared in the address line and I am not getting the same results I used to when doing a search. My searches result in vague and irrelevant results. I want to get rid of Bing. I tried uninstalling FF, then re-installing, but Bing is still there. How do I get rid of Bing?

Chosen solution

hello, this sounds like a problem possibly caused by adware on your pc. please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

if the issue is still not resolved afterwards, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 4

All Replies (3)

more options

Chosen Solution

hello, this sounds like a problem possibly caused by adware on your pc. please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

if the issue is still not resolved afterwards, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

If you do not keep changes after a restart or otherwise have problems with preferences, see:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

Thank you philipp and cor-el. Cor-el, I found a site with the same instructions. Further instructions on that site actually said to click the Reset button in FF Safe Mode, which I did, and the problem is resolved. No more Bing!