Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to opn Morilla Firefox I get the following -Your Firefox profile cannot be loaded. It may be missing or inaccessible.

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

I am running windows 7. I have tried deleting and reinstalling but I still get the message Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I am running windows 7. I have tried deleting and reinstalling but I still get the message Your Firefox profile cannot be loaded. It may be missing or inaccessible.

All Replies (3)

more options

It might be best to do a clean reinstall and delete the Firefox program folder in case some items are located in the Firefox program folder and those may be use to initialize a new profile.

Note that Windows hides some file extensions by default. Among them are .html and .ini and .js and .txt, so you may only see a name without file extension. You can see the real file type if you open the Properties via the right-click context menu

You can find the full version of the latest Firefox 22.0 release in all languages and for all Operating Systems here:

   http://www.mozilla.org/en-US/firefox/all.html 

Also create a new profile.

   https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles 

You can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

   http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
more options

Hello,


See this reply:

more options

You either need to remove the profiles.ini file that registers profile and link the profile name to a folder on the hard drive or use the Profile Manager to create a new profile.