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When attempting to access AT&T Yahoo e-mail through Firefox I get an error message.

  • 4 replies
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

bartman1986
bartman1986
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When I attempt to access AT&T Yahoo e-mail from Firefox I get an error message:

Your screen resolution is set below our minimum recommendation of 1024 x 600 pixels.

When I reset my screen resolution (which by the way is > that requested) AT&T Yahoo rejects the change and returns me to the error screen.

I've been receiving this error message for years, but until today, I could circumvent the error message by hitting a "Try Again" box on the page. That strategy stopped working today.

AT&T told me I had to use another browser! (If you contact me via e-mail I'll send you a pdf of that conversation.)

I like my Firefox, and it is very inconvenient to use another browser to access my e-mail account.

Help!

-- Bart R. Frith

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

When I attempt to access AT&T Yahoo e-mail from Firefox I get an error message: Your screen resolution is set below our minimum recommendation of 1024 x 600 pixels. When I reset my screen resolution (which by the way is > that requested) AT&T Yahoo rejects the change and returns me to the error screen. I've been receiving this error message for years, but until today, I could circumvent the error message by hitting a "Try Again" box on the page. That strategy stopped working today. AT&T told me I had to use another browser! (If you contact me via e-mail I'll send you a pdf of that conversation.) I like my Firefox, and it is very inconvenient to use another browser to access my e-mail account. Help! -- Bart R. Frith <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

Modified by philipp

Chosen solution

You may have zoomed the page(s) by accident.
Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)
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All Replies (4)

philipp
philipp
  • Moderator
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hello bart, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You may have zoomed the page(s) by accident.
Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)
bartman1986
bartman1986 Question owner
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The proposed solution works, but immediately, and radically, reduces the size of the text.

Again, a functional solution, but inconvenient in that I immediately have to resize the text to read it comfortably.

Still a little frustrated.

-- Bart

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The problem is that zooming a page affects the window dimensions that are reported via JavaScript and this makes the page smaller.

You can try to zoom the page at a later time to see if the script still objects.
You can also try to use zoom text only temporarily instead of full page zoom (View > Zoom).