When I click for a new tab this window now opens ... "chrome://nspdlmsd/content/newtab/newtab.html" - I want it to go back to being a blank page.
As above. For the past few days now, whenever I click 'open new tab' in firefox it opens immediately at the url posted above. I did, unsuspectingly which is how they get you if you are not careful, installed MySearchDial but removed it completely through add/remove and start/search. I even have new windows opening up with content I do not like at all ... my home page is the same again, but I cannot seem to figure out how to get my new tab to open in a blank page again (btw at the bottom of this 'chrome' page there is an mysearch.com icon - I have googled 'how to remove this' with no success). I do not use Chrome and do not have it listed as one of the operating programs on my computer. However, when I start/search "chrome" there is a complete list of files and folders that are found and I am unsure if I should delete them all since many of them appear to be directly associated with Firefox. Please - this is frustrating ... what can I do to get rid of this garbage on my computer?
Chosen solution
I used the approach described here and it worked. This page showed up as a pseudo home page when I entered Firefox. First of all, I found the pathway of this nuisance web page when I tried to print it. In my case all I had to do was bring up Firefox in safe mode. This showed the MySearchDial progam listed as one of my add-ons (which I never requested). After deleting it, my usual, favored home page came up once more without interference.
Read this answer in context 👍 14All Replies (4)
hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Does anything come up if you search the about:config page for that MySearchDial website?
You can open the about:config page via the location bar and you can accept the warning and click "I'll be careful" to continue
The "MySearchDial" app needs to be removed in 4 places.
1) Go to "add / remove programs" in your windows control panel select mysearchdial and remove it.
2) Open your Firefox browser then click the Firefox tab at the top left and select options. You will need to change the start page settings back to your preferred start page.
3) Again under the Firefox tab select "add-ons". In the add-ons manager you will need to remove mysearchdial from both "plugins" and "extensions"
4) In your search bar (top right of address bar" use the drop down menu and select "manage search engines". You can restore your preferred search engine and remove mysearchdial from the menu.
This should remove all the components of the nuisance hijacker and restore your browser back to your preferred settings. If you are comfortable with a more in depth removal I would also suggest going to your "programs" folder within the "C" drive of your machine and deleting the "MySearchDial" folder altogether. However, only do this AFTER you have uninstalled it from your system and if you are familiar with this type of removal.
Chosen Solution
I used the approach described here and it worked. This page showed up as a pseudo home page when I entered Firefox. First of all, I found the pathway of this nuisance web page when I tried to print it. In my case all I had to do was bring up Firefox in safe mode. This showed the MySearchDial progam listed as one of my add-ons (which I never requested). After deleting it, my usual, favored home page came up once more without interference.