This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When i start Firefox I get a popup that says flash player updt recomdd and then the main screen go to lp_many_queens.com how do i get rid of this?

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by harveyt

more options

I have just loaded Firefox onto a new computer running Windows 8. These pop-ups do not appear when I start explorer just Firefox. How do I get rid of them.

thanks

I have just loaded Firefox onto a new computer running Windows 8. These pop-ups do not appear when I start explorer just Firefox. How do I get rid of them. thanks

Chosen solution

Firefox will detect add-ons listed in the Windows registry or dropped into its program folder by other software, so I would suggest starting with a review of those. In particular:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that reduce or eliminate the diversions?


You also can provide more information about your Firefox configuration if you visit the Troubleshooting Information page on your Windows 8 system. Either:

  • Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the upper left corner, find the "Copy text to clipboard" button and you can paste that into a reply. The lines relating to printers aren't needed, so you can trim those out.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Firefox will detect add-ons listed in the Windows registry or dropped into its program folder by other software, so I would suggest starting with a review of those. In particular:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that reduce or eliminate the diversions?


You also can provide more information about your Firefox configuration if you visit the Troubleshooting Information page on your Windows 8 system. Either:

  • Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the upper left corner, find the "Copy text to clipboard" button and you can paste that into a reply. The lines relating to printers aren't needed, so you can trim those out.

more options

Also, could you check your download history to see where you got your Firefox installer? A safe source for future reference is this page:

https://www.mozilla.org/firefox/all/

(Scroll down to your preferred language)

more options

Yes thanks that solved the problem. I am not a computer tech but found a couple of programs that were added to my computer today that i did not load.

Regards ht