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i lost thunderbird when i installed windows 8.1 i downloaded again but have lost all my addresses. Can i get them back?

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  • Last reply by IanOReilly

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I updated my PC from Win 8 to 8.1 After the update thunderbird app had disappeared. I then downloaded thunderbird and set it up But I have no email addresses Have I lost them?

I updated my PC from Win 8 to 8.1 After the update thunderbird app had disappeared. I then downloaded thunderbird and set it up But I have no email addresses Have I lost them?

Chosen solution

Do you still have access to your Thunderbird profile?

Check this article to locate your profile folder.

http://kb.mozillazine.org/Profile_folder_-_Thunderbird

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Chosen Solution

Do you still have access to your Thunderbird profile?

Check this article to locate your profile folder.

http://kb.mozillazine.org/Profile_folder_-_Thunderbird

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I found the file that I exported to, cleaned it up, created a csv file and then imported it to thunderbird.