This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Yahoo mail freezes after a few commands on 28.0 but not on 27.0.1

no_vice
no_vice
more options

I am using the newer one at the office but apparently haven't updated at home. Both are running the latest release of Win7 (64 bit).

The mail software really does stop responding after 4-6 commands, just about any commands. Buttons stop working, etc. If I reload with the recycle command, it goes back to the inbox list and will again work for a few commands before freezing again.

I haven't tried it with removing plugs and addons yet.

Am I the only one having this problem?

I am using the newer one at the office but apparently haven't updated at home. Both are running the latest release of Win7 (64 bit). The mail software really does stop responding after 4-6 commands, just about any commands. Buttons stop working, etc. If I reload with the recycle command, it goes back to the inbox list and will again work for a few commands before freezing again. I haven't tried it with removing plugs and addons yet. Am I the only one having this problem?

All Replies (4)

Wesley Branton
Wesley Branton
more options

There is another thread about this issue open. You can view it here.

Please follow the steps there.

Also, please contact Yahoo to report the issue.

Wesley Branton
Wesley Branton
more options

Here is a page about fixing common Yahoo issues, if you are interested in taking a look.

no_vice
no_vice Question owner
more options

I posted on the other thread and suggest this one be closed. So far, it's working fine in safe mode which means it's not a Firefox problem but an add-on or plug-in one. As I noted in the other thread, that means I have to now do a binary search through those, sigh.

Wesley Branton
Wesley Branton
more options

If the issue is caused by an add-on, AdBlockPlus seems to be the only add-on that both you and the other user with this issue have in common.

You do not need to disable this add-on. This add-on has an option to be disabled on a specific website. This can be done to keep the add-on active on other websites.