Body of mail from some senders doesn't appears
Dears All,
I'm using Thunderbid 24.4.0.
Actually, I receive some emails but the body doesn't appears. It is seems to be empty but it is not. this emails came from the same senders. the other fields appears (sender, receivers, subject, ....)
Thanks for your help,
Best regards
Chosen solution
What do you see in the source?
Read this answer in context 👍 0All Replies (6)
Try to view the message in HTML.
Hi Christ1,
Sorry but I tried to view it in HTML or in Text format, but nothing appears. However, the source code of the mail is not empty.
Chosen Solution
What do you see in the source?
The body of the message ... See bellow an extract: //////////////////////////////////////////////////////////////////////////////////////////////////
=_Part_380848_557392185.1395919668760
Content-Type: multipart/alternative; boundary="----=_Part_380849_570761733.1395919668760"
=_Part_380849_570761733.1395919668760
Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hello,
Search for solution button is to create a new search object related with=20 Incident to search. Once the object is created, it can get better search=20 performance and results. That's why only the users having the insert option= =20 for Incident can do this.
/////////////////////////////////////////////////////////////////////////////////////////
See if this article helps.
Very good ! it works.
Thanks a lot.