This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I make the downloader add-on work?

more options

It used to work all the time and now it won't download anything. It says an unknown error has occurred and that I should try downloading to another location. How would I set it to download to another location?

It used to work all the time and now it won't download anything. It says an unknown error has occurred and that I should try downloading to another location. How would I set it to download to another location?

All Replies (5)

more options

Check for an Add-on update.

Could you specify the name of the Add-on

more options

Flash Video Downloader - Full HD Download 5.8.1

more options

Remove the addon and reinstall it.

Did you change the Download path?

more options

How do I change my download path?

more options

When the sd card is attached to your computer try checking

  • /Android/data/org.mozilla.firefox/files/Download

If you have a file browser for Android

  • /sdcard/Android/data/org.mozilla.firefox/files/Download