This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

the mozila worked untill month ago on my computer and then stopped, why?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

moriya
moriya
more options

i can't open it. i tried to remove it and download it again ana still nothing///

i can't open it. i tried to remove it and download it again ana still nothing///

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: