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Email from Thunderbird aren't received by Outlook.com addresses, including my own.

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by AKSalmon

AKSalmon
AKSalmon
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Starting 5 days ago, I cannot successfully send email from Thunderbird to any outlook.com address including my own. My TBird address is on my/friends Outlook.com safe sender list. The emails bounce back from my ISP with error code 421 RP-001 "while talking to mx2.hotmail.com" MY ISP tries to send the emails for 5 days. I receive all the expected Thunderbird/Outlook.com addressed email as usual except to MY Outlook from Thunderbird.

MY ISP says they are not getting blocked by Outlook.com.

PC, Windows 7, FFox,

Starting 5 days ago, I cannot successfully send email from Thunderbird to any outlook.com address including my own. My TBird address is on my/friends Outlook.com safe sender list. The emails bounce back from my ISP with error code 421 RP-001 "while talking to mx2.hotmail.com" MY ISP tries to send the emails for 5 days. I receive all the expected Thunderbird/Outlook.com addressed email as usual except to MY Outlook from Thunderbird. MY ISP says they are not getting blocked by Outlook.com. PC, Windows 7, FFox,

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Are you sending messages with many outlook/hotmail/live recipients, e.g. to a mailing list? If you aren't, perhaps someone else who uses your ISP is doing so. Probably best for you to ask your ISP to contact outlook.com.

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/received-error-code-421-rp-001-in-livecom-msncom/bf637398-2d05-4a15-8d49-b8521fd1da3b

AKSalmon
AKSalmon Question owner
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I'm sending few than 10 emails a day. The ISP asked me to forward them the transcripts for their review. I did so but they said it was a outlook/hotmail/live issue and not the ISP's. I agree that someone else using the ISP could be causing the issues. I've used the same ISP for 15 years without an email problem. I wish I knew how they could tell by looking at the transcript that it's not their problem.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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I will go with this http://www.smtp-error-codes.info/bounce/hotmail/bounce_421_RP-001.php

If you want to forward the entire thing I will look at it, but I think your ISP and the folk at Microsoft need to sort out their issues and not involve their customers.

AKSalmon
AKSalmon Question owner
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Thanks Matt, I finally got my ISP to understand that the problem was between them and Microsoft. I used the "Warning: could not send message" email transcripts from my ISP and used several IP addresses they use to route my mail and checked several Websites that search for blocked addresses. I found that several were blocked. Some test emails to my personal Outlook/Hotmail addresses finally went through yesterday in one big batch but everything else now bounces back. I shudder to think how much I've paid them for 15 years of high speed service to only get "it's not our problem" responses. I'll make a reply when they fix it. I've learned a lot working through this issue and think I should be charging them for my research! Thanks again.