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I set my Firefox settings to block pop-ups. It's now working. What do I need to do?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Aman Routh

bishopmp58
bishopmp58
more options

I am still being annoyed with constant pop-ups. I like using Firefox, but I'm switching to another browser if I can't get this resolved.

I am still being annoyed with constant pop-ups. I like using Firefox, but I'm switching to another browser if I can't get this resolved.

Chosen solution

Try the Firefox SafeMode to see how it works there. A troubleshooting mode, which disables most Add-ons.

Diagnose Firefox issues using Troubleshoot Mode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.


Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


Please reply back to us

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, you may have malicious addons present which trigger these popups. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Aman Routh
Aman Routh
more options

Chosen Solution

Try the Firefox SafeMode to see how it works there. A troubleshooting mode, which disables most Add-ons.

Diagnose Firefox issues using Troubleshoot Mode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.


Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


Please reply back to us

Modified by Aman Routh