This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Version 29 Sync does not work

  • 1 reply
  • 16 have this problem
  • 26 views
  • Last reply by guigs

Al Adkins
Al Adkins
more options

After I log into Sync and then click the Sync button nothing at all visible happens. The help screens indicate I should receive the option to pair a device - I do not get this option.

I even deleted my account and set up a new one. Still no option to pair.

After I log into Sync and then click the Sync button nothing at all visible happens. The help screens indicate I should receive the option to pair a device - I do not get this option. I even deleted my account and set up a new one. Still no option to pair.

Chosen solution

Hey acadkins327, Are you using the new sync in about:accounts? If you are setting up a second device you have to go to Preferences/Options and select Sync or on the about:accounts page there is a manage link.

If you come across any errors please add a picture and we can further investigate :-)

Read this answer in context 👍 1

All Replies (1)

guigs
guigs
more options

Chosen Solution

Hey acadkins327, Are you using the new sync in about:accounts? If you are setting up a second device you have to go to Preferences/Options and select Sync or on the about:accounts page there is a manage link.

If you come across any errors please add a picture and we can further investigate :-)