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When i get new email, I open it but the body of the message does not match the suject line. It is the body of a advertisement email.

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  • Last reply by christ1

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The body will be from a junk advertisement email. several of my emails will be the same with the same wrong body.

The body will be from a junk advertisement email. several of my emails will be the same with the same wrong body.

Chosen solution

Right click the problem folder and select Properties. Then Repair Folder. Be prepared to lose some messages if the corruption is too bad.

Then read this about maintaining your system to prevent corruption in the future, http://kb.mozillazine.org/Keep_it_working_(Thunderbird)

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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
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Chosen Solution

Right click the problem folder and select Properties. Then Repair Folder. Be prepared to lose some messages if the corruption is too bad.

Then read this about maintaining your system to prevent corruption in the future, http://kb.mozillazine.org/Keep_it_working_(Thunderbird)

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Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder