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When I close Firefox, a dialog pops up saying that Firefox crashed.

  • 2 replies
  • 2 have this problem
  • 17 views
  • Last reply by Moses

4232jl
4232jl
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If Flash Player is installed and enabled then, intermittently, if I close Firefox I get a pop-up dialog-box saying that Firefox crashed and this will be reported to Microsoft.

This problem has persisted through multiple versions of Flash and Firefox, and currently exists with Firefox 28.0 and Flash Player 13.0.0.182. It goes away when I uninstall Flash.

If Flash Player is installed and enabled then, intermittently, if I close Firefox I get a pop-up dialog-box saying that Firefox crashed and this will be reported to Microsoft. This problem has persisted through multiple versions of Flash and Firefox, and currently exists with Firefox 28.0 and Flash Player 13.0.0.182. It goes away when I uninstall Flash.

All Replies (2)

4232jl
4232jl Question owner
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The exact error message is: "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Here are 2 crash reports: Product Firefox

Problem Stopped working

Date 4/23/2014 3:39 AM

Status Report Sent

Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 28.0.0.5186 Application Timestamp: 53240e37 Fault Module Name: xul.dll Fault Module Version: 28.0.0.5186 Fault Module Timestamp: 53240e04 Exception Code: c0000005 Exception Offset: 00184729 OS Version: 6.0.6002.2.2.0.768.2 Locale ID: 1033 Additional Information 1: 40d4 Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79 Additional Information 3: 40d4 Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

Extra information about the problem Bucket ID: 128746329

Product Firefox

Problem Stopped working

Date 4/23/2014 3:45 AM

Status Report Sent

Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 28.0.0.5186 Application Timestamp: 53240e37 Fault Module Name: xul.dll Fault Module Version: 28.0.0.5186 Fault Module Timestamp: 53240e04 Exception Code: c0000005 Exception Offset: 00184729 OS Version: 6.0.6002.2.2.0.768.2 Locale ID: 1033 Additional Information 1: b05f Additional Information 2: 2e3b50ff7c9c4b528d2c3e25c3788924 Additional Information 3: fec1 Additional Information 4: 96d2ebdaed7939d3d6297e33a4d75bae

Extra information about the problem Bucket ID: 128746329

Moses
Moses
  • Moderator
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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.