google chat will not load nor will the graphics on all the web pages but it works ok in other browsers, what can I do to fix this?
utube vids play but the (pics) graphics do not load on any web page I go to and my google chat says it can't connect to internet but my internet works fine and google chrome works fine too. and google mail graphic buttons for email are not appearing also.
Chosen solution
I found I have the ability to enable and disable some features (Java, images, etc) using the add on toolbar and the image one somehow got disabled so I enabled it and voila, FIXED. The add on tool bar can be located by going to view then to add on bar, if you do not see it on the bottom of your screen.
Thanks for your help everyone!
Read this answer in context 👍 0All Replies (5)
I see that user.js is active on Firefox
The user.js file is only present if you or other software has created this file and normally it wouldn't be there.
You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:
- Help > Troubleshooting Information > Profile Directory > Show Folder
or
- Go to about:support and click Show Folder next to Profile Directory.
found all the .js and renamed them, that did not fix so I then cut them and moved them elsewhere and I still have no graphics on my pages and google chat does not work.
Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:
- Windows/Mac: Go to Help > Restart with add-ons disabled
- Linux: Run firefox -safe-mode in the Terminal/Konsole
If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.
If images are missing then check that you do not block images from some domains.
- Press the F10 key or tap the Alt key to bring up the hidden Menu bar.
Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"
Check "Tools > Page Info > Media" for blocked images
- Select the first image link and use the cursor Down key to scroll through the list.
- If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.
Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.
Make sure that you allow pages to choose their own colors.
- Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
Note that these settings affect background images.
See also:
There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.
See also:
Chosen Solution
I found I have the ability to enable and disable some features (Java, images, etc) using the add on toolbar and the image one somehow got disabled so I enabled it and voila, FIXED. The add on tool bar can be located by going to view then to add on bar, if you do not see it on the bottom of your screen.
Thanks for your help everyone!
Modified by beckysue.1018