what is causing Firefox to crash
Can anybody make sense of these crash reports and possibly give me some idea about what I can do to resolve this problem. I have reset Firefox after the last crash last night but is there other things I can do if it crashes again. Here are my crash reports: I have also done all the other things mentioned in Firefox help, ie updates, plug ins etc.
Report ID Date Submitted bp-9c85d202-151e-44e2-9d4e-fcc762140501 02/05/2014 00:12 bp-1b2ccfa9-bd3b-4ceb-8826-519e62140501 01/05/2014 23:17 bp-371f90b9-42e0-4c85-8463-7db8d2140425 25/04/2014 20:18 bp-9e8fd498-563d-4151-af1d-6b2272140424 24/04/2014 10:25 bp-2b02cae2-963f-42ec-a113-be0712140423 23/04/2014 10:23 bp-1f8e08aa-335e-44bf-8f50-721fa2140417 17/04/2014 15:06 bp-62ab9a68-851d-4d9e-8e8d-013eb2140417 17/04/2014 11:30
Modified by scousemax
All Replies (7)
I do not know if this extra information will help Application Basics
Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
Report ID: bp-9c85d202-151e-44e2-9d4e-fcc762140501 Submitted: 14 hours ago
Report ID: bp-1b2ccfa9-bd3b-4ceb-8826-519e62140501 Submitted: 15 hours ago
All Crash Reports
Extensions
Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org
Name: McAfee SiteAdvisor Version: 1.0 Enabled: false ID: {1650a312-02bc-40ee-977e-83f158701739}
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237 browser.startup.homepage_override.buildID: 20140421221237 browser.startup.homepage_override.mstone: 29.0 dom.mozApps.used: true extensions.lastAppVersion: 29.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399026303 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1399026303
Graphics
Device ID: 0x 869 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: 0x10de WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: quartz AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
Modified by scousemax
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Done all that.
A few weeks ago, I also had a problem with Firefox crashing at least once per day.
I usually have up to 20 tabs open, but suddenly a few weeks ago, it started crashing when previously, it wasn't a problem. I did the usual disk cleanups and virus scans, but no change to the crashing. I checked Task Manager and FF seemed to be using far more memory than it should.
I disabled all add-ons and extensions. Result: no change.
I finally just uninstalled FF, deleted anything related to Mozilla, and reinstalled FF. Result: it worked fine.
Modified by MisterBee
Hi scousemax
You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
You can check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
Thank you MisterBee and cor-el for your replys, I was starting to give up any hope of a reply. I thought as I am running Mavericks on my mac that only having 4Gb of ram could be a problem so I have added another 8Gb . Luckily there have not been any further crashes since the last one I mentioned in the first posting, so I'm keeping fingers crossed.
I will go through all your suggestions, but it might be best that I do a complete re-installation if it crashes again as I am not really computer savvy and may cause further problems if I start fiddling about. Getting back to my original post, can anybody glean any clues from the crash reports?.
windows 7 -(me) blue screens, crashed 1 day-46 times. C:\windows\System32\catroot2\dberr.txt
Instead of telling my scans to ignore it, I deleted it after I saw it.-Looks like an ink blot, instead of something you can read This is a laptop & I just typed that into the search box after clicking start