This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

page back keyboard and mouse shortcut not always working

  • 1 reply
  • 2 have this problem
  • 11 views
  • Last reply by user669794

captainkid
captainkid
more options

On some pages the "go back and forward one page" functions of my mouse do not work. Also the keyboard shortcuts ALT+left arrow and ALT+ right arrow give the same issue.

The buttons on the toolbar are functioning like they should however. The alternative keyboard shortcuts backspace and SHIFt+backspace also work. (but not when using google because google thinks I want to type so this is no workaround for my programmable mouse)

I tried on another computer and on that the keyboard shortcuts also dont always work. (but mouse does, it's a cheapy mouse without software, go figure)

I can reproduce the page on which the shortcuts do not work. Just go to google or any other website and then go to: http://www.imdb.com/title/tt2741602/?ref_=nv_sr_1

On some pages the "go back and forward one page" functions of my mouse do not work. Also the keyboard shortcuts ALT+left arrow and ALT+ right arrow give the same issue. The buttons on the toolbar are functioning like they should however. The alternative keyboard shortcuts backspace and SHIFt+backspace also work. (but not when using google because google thinks I want to type so this is no workaround for my programmable mouse) I tried on another computer and on that the keyboard shortcuts also dont always work. (but mouse does, it's a cheapy mouse without software, go figure) I can reproduce the page on which the shortcuts do not work. Just go to google or any other website and then go to: http://www.imdb.com/title/tt2741602/?ref_=nv_sr_1

Modified by captainkid

All Replies (1)

user669794
user669794
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.