This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

unexpected error when trying to reset Firefox sync

  • 3 respuestas
  • 5 tienen este problema
  • 31 visitas
  • Última respuesta de PieCrafted

jc_denton
jc_denton
more options

Hello,

I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a new account with a different email address.

Any help is appreciated.

Hello, I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a new account with a different email address. Any help is appreciated.

Solución elegida

Hello jc_denton,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

PieCrafted
PieCrafted
more options

Solución elegida

Hello jc_denton,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

jc_denton
jc_denton Autor de la pregunta
more options

Thank you for your reply.

I was about to perform this action if there wasn't something else to do. Finally it worked by resetting firefox

PieCrafted
PieCrafted
more options

Hello jc_denton,

I am glad to hear that your problem has been resolved. I hope you have a good day.

Thank you for contacting Mozilla Support.