Sent folder from Hotmail is not synchronized, using IMAP
Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi
Solución elegida
Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.
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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20150330215511 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
Theme Font & Size Changer, 37.1, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 5fff19d6-c532-48e9-8c56-f970c8c7d7e
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1428677840
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Haswell Mobile
Driver Version: 3.0 Mesa 10.5.0-devel
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Solución elegida
Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.
There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders. Also, set 'Drafts folder on' to Local Folders for 'Keep message drafts in'.
Check that the account is also set up as IMAP on any other device, otherwise sent messages wont sync across all devices.
Deleting and recreating the account solved the problem. Thanks! Furthermore, Altering the settings like this: sfhowes said
There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders.
Avoided having two copies of sent messages. Thanks!