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I cannot access our email but one computer out of 5 can, we need help

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alpineengineering
alpineengineering
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We were able to access our email accounts up until 8/13/15 for my computer and 8/19/15 for my coworker. There are 5 computers in the office. One computer that we know of does show email. When accessing Mozilla before, we were never asked for a password and now all of a sudden that is what it wants when I lower the firewall settings to minimum but we need the firewall settings set to maximum. Also, when it is set to maximum, when I pull up Mozilla it'll immediately say that the session has timed out.

We were able to access our email accounts up until 8/13/15 for my computer and 8/19/15 for my coworker. There are 5 computers in the office. One computer that we know of does show email. When accessing Mozilla before, we were never asked for a password and now all of a sudden that is what it wants when I lower the firewall settings to minimum but we need the firewall settings set to maximum. Also, when it is set to maximum, when I pull up Mozilla it'll immediately say that the session has timed out.

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Matt
Matt
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What firewall? Do you actually know what firewall at maximum means? What ports are blocked and why at that setting? What applications are blocked and why at that setting? Given a real firewall has no reference to applications only ports and protocols firewalls used to be a fairly simple thing. These days anti virus "suites" have an application software firewall and Windows has something as well. So I come back to what firewall?

It is obvious that your "maximum settings" are not allowing Thunderbird to get mail. Lowering the firewall gets you to the point of being asked for a password.

So Please add the troubleshooting information to your post, for both a machine that doe not work, and the one that does. and make it clear which is which, perhaps two separate post to this forum would help there.

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.