Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox suddenly ends when using windows 7 save-dialog popup

  • 2 respuestas
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de Norbert_7

more options

1. I start Firefox and get a blank page. That's normal. 2. I press right mouse button on the blank page to get the windows 7 popup, see pic1.jpg in app. 3. I select "Seite speichern unter..." from the popup and get the save dialog. 4. I select Desktop-folder with left mouse button but I don't press OK-Button, see pic2.jpg in app. 5. I press right mouse button on desktop-folder to open then windows popup but I select nothing from the popup. 6. I press "Abbrechen" in the save dialog. 7. Firefox is gone. No error message. No bug report, just gone.

Now you may thing "who really does this ?". You are right, that's not my real problem.

My real problem is, that firefox often ends when using the save dialog for a real page in connection with window popup. But this is difficult to desscribe and it does not happen every time. But in this case, it happens nearly every time and I thing, it's the same problem.

Have you got the same problem ?

Thanks, Norbert

1. I start Firefox and get a blank page. That's normal. 2. I press right mouse button on the blank page to get the windows 7 popup, see pic1.jpg in app. 3. I select "Seite speichern unter..." from the popup and get the save dialog. 4. I select Desktop-folder with left mouse button but I don't press OK-Button, see pic2.jpg in app. 5. I press right mouse button on desktop-folder to open then windows popup but I select nothing from the popup. 6. I press "Abbrechen" in the save dialog. 7. Firefox is gone. No error message. No bug report, just gone. Now you may thing "who really does this ?". You are right, that's not my real problem. My real problem is, that firefox often ends when using the save dialog for a real page in connection with window popup. But this is difficult to desscribe and it does not happen every time. But in this case, it happens nearly every time and I thing, it's the same problem. Have you got the same problem ? Thanks, Norbert
Capturas de pantalla adjuntas

Todas las respuestas (2)

more options

Did you try to use Alt+Tab to see if that brings you to the Firefox window?

more options

Yes I did. Even with the Taskmanager I have look for the process. I has crashed without any message.