This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I reinstalled windows and then reinstalled Nightly, I entered my sync account info but nothing is being retrieved?

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de the-edmeister

RamyEmam
RamyEmam
more options

Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved.

what should I do?

Had to upgrade to Windows 10, then reinstalled Nightly, reset my sync account password and confirmed the new one, afterwards none of my bookmarks/ add-ons, etc have been retrieved. what should I do?

Todas las respuestas (3)

philipp
philipp
  • Moderator
more options

hi RamyEmam, the proper sync password is the only way to decrypt your sync data stored on mozilla's servers. by resetting the password you lose the only decryption key and the data on the servers is lost unfortunately (this has to be confirmed during the password reset procedure).

RamyEmam
RamyEmam Autor de la pregunta
more options

Thanks Philipp for your reply, yes they should warn users for this action. and they should revisit this mechanism, forgetting my password doesn't mean to lose my data.

the-edmeister
the-edmeister
  • Moderator
more options

There is a warning message about resetting the Sync Password.


See the screenshot.