This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

firefox causes BSODs when browsing web

  • 6 respuestas
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de WestEnd

ilozen
ilozen
more options

I'm having an issue where FF causes sudden BSOD when browsing web. So far happened to me when 1) I entered some search phrase in adress bar and hit enter, 2) when I clicked to sign out from gmail.

I've got some minidump files but can't make heads or tails of it. The issue happens on FF 57 and 56.0b9, both 64 bit. I tried using Chrome for a week or so and no issues. I got back to FF and got a BSOD within a day.

Any ideas? Any help on how to diagnose it?

I'm having an issue where FF causes sudden BSOD when browsing web. So far happened to me when 1) I entered some search phrase in adress bar and hit enter, 2) when I clicked to sign out from gmail. I've got some minidump files but can't make heads or tails of it. The issue happens on FF 57 and 56.0b9, both 64 bit. I tried using Chrome for a week or so and no issues. I got back to FF and got a BSOD within a day. Any ideas? Any help on how to diagnose it?

Solución elegida

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (6)

FredMcD
FredMcD
more options

Solución elegida

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

ilozen
ilozen Autor de la pregunta
more options

Thank you for the input. I installed the 32bit version and I hope it helps.

FredMcD
FredMcD
more options

Good luck, keep us posted.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can inspect the Windows Event log to see if this provides more detail.

ilozen
ilozen Autor de la pregunta
more options

Ok so it's been almost a week and since I switched to 32 bit version I haven't had a signle issue yet. Could be good luck but it seems it did the trick.

If it helps anyone with a similar case: I'm running Win7 Home Ed 64bit.

If things continue beeing stable for another week I'll mark this as solved.

EDIT: Two weeks after and no BSODs. That solves it for me.

Modificadas por ilozen el

WestEnd
WestEnd
more options

Here's another view. I have Windows 10x64 Pro FCU 1709 and IE11, Edge, Chromex64, FF57x64 (custom css) and so far no BSOD. And also most if not many BSOD is Windows O/S related. I have 64bit and so far the Addons is ok and no BSOD. It's been almost a week now and going from site to site and multiple tabs there isn't not BSOD from FF.