This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I asked to retrieve my Username & pw but all I got was a "New sign-in to Firefox" auto-reply email. Do I have to make new Firefox accnt here for ea diff email?

  • 1 respuesta
  • 1 tiene este problema
  • 7 visitas
  • Última respuesta de Shadow110

more options

I wanted to answer a question of a problem I had & solved in the past week but couldn't log-in & couldn't retrieve the log-in info in any emails from Firefox.... until I started asking this with a new account. So I have to make a new account every time I want to ask/answer something here from a different email account?

I wanted to answer a question of a problem I had & solved in the past week but couldn't log-in & couldn't retrieve the log-in info in any emails from Firefox.... until I started asking this with a new account. So I have to make a new account every time I want to ask/answer something here from a different email account?

Todas las respuestas (1)

more options

Hi, usually you do not need to. As to why this happened I can not tell you as is not part of Firefox that Support works on. As Volunteers we are limited to trouble shooting the program only.