This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why can't I get all of my emails from 2014 thru 2019 like I had before I reinstalled Thunderbird?

  • 2 respuestas
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de DonnellG

DonnellG
DonnellG
more options

I re-installed Windows7 back to its factory state, and afterwards, I re-installed Mozilla Thunderbird. I set up my email account using my existing email address, and I selected the IMAP host server. Once created, I received all of my 2014, 2015, and most of my 2016 emails in a POP3 folder. I also received very few of my 2018, and all of my 2019 emails in my INBOX folder. However, I did not receive any of my 2017 emails.

I set up another email account, using the same existing email address, but this time I selected POP3 instead of IMAP. Once created, I only received the same few 2018 and all 2019 emails in the INBOX folder.

Why can't I get all of my emails from 2014 thru 2019 like I had before I re-installed Thunderbird?

I re-installed Windows7 back to its factory state, and afterwards, I re-installed Mozilla Thunderbird. I set up my email account using my existing email address, and I selected the IMAP host server. Once created, I received all of my 2014, 2015, and most of my 2016 emails in a POP3 folder. I also received very few of my 2018, and all of my 2019 emails in my INBOX folder. However, I did not receive any of my 2017 emails. I set up another email account, using the same existing email address, but this time I selected POP3 instead of IMAP. Once created, I only received the same few 2018 and all 2019 emails in the INBOX folder. Why can't I get all of my emails from 2014 thru 2019 like I had before I re-installed Thunderbird?

Todas las respuestas (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

have you tried logging into the outlook/hotmail web site to see exactly what mail is on the server to retrieve. It sounds to me like it is simply not there. Having deleted your local copies I really doubt you will be getting that mail again.

DonnellG
DonnellG Autor de la pregunta
more options

Thanks for responding Matt!

Yes, I have checked. Some of the emails are missing and I'm not sure why. I just had them before the re-install and I haven't deleted anything.


Thanks again!