This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Audio and video choppy with Amazon Prime Video - 88.0 Win 10

  • 2 respuestas
  • 1 tiene este problema
  • 33 visitas
  • Última respuesta de bullriver

bullriver
bullriver
more options

After Firefox update 87 to 88 Amazon prime video services developed playback issues. Issue developed immediately after update.

Issue is confined to Amazon only, other video streams (Youtube, Bitchute, etc., are not affected.

Audio is intermittent static/distortion, along with video skipping.

Audio playback is fine if playing while viewing a different tab displaying a static web page, after re-selecting Amazon tab issue is immediate.

Issue is not present in other browsers such as Chrome.

No changes were made in Firefox settings, or win 10. Router, Internet connection all OK.

DRM enabled.

OpenH264 ver. 1.8.1.1 - enabled

and

Widevine ver. 4.10.2209.1 - enabled

Firefox was set to run in refresh, troubleshoot mode, clearing the startup cache - no difference.

Please advise how to fix or rollback to version 87?

Thank You

Tom

After Firefox update 87 to 88 Amazon prime video services developed playback issues. Issue developed immediately after update. Issue is confined to Amazon only, other video streams (Youtube, Bitchute, etc., are not affected. Audio is intermittent static/distortion, along with video skipping. Audio playback is fine if playing while viewing a different tab displaying a static web page, after re-selecting Amazon tab issue is immediate. Issue is not present in other browsers such as Chrome. No changes were made in Firefox settings, or win 10. Router, Internet connection all OK. DRM enabled. OpenH264 ver. 1.8.1.1 - enabled and Widevine ver. 4.10.2209.1 - enabled Firefox was set to run in refresh, troubleshoot mode, clearing the startup cache - no difference. Please advise how to fix or rollback to version 87? Thank You Tom

Todas las respuestas (2)

HenricuzHotmail
HenricuzHotmail
more options

maybe you internetconnection is causing it, do you know speedtest

bullriver
bullriver Autor de la pregunta
more options

HenricuzHotmail

Net connection is fine. Checked it multiple times.

Thank You