This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Thunderbird mail

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Toad-Hall

traverj
traverj
more options

I am getting an error message when trying to reply to one and only one email address that says the following:

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account settings | Outgoing server (SMTP)' to 'Normal password'.

No other incoming email does this when I reply to them. Is it me or is it the other party that has set something different? My Earthlink account is set to normal password already. Many thanks. Love the program.

Jerry Traver

I am getting an error message when trying to reply to one and only one email address that says the following: Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account settings | Outgoing server (SMTP)' to 'Normal password'. No other incoming email does this when I reply to them. Is it me or is it the other party that has set something different? My Earthlink account is set to normal password already. Many thanks. Love the program. Jerry Traver

Todas las respuestas (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

These are the outgoing server smtp settings you should be using:

outgoing server (SMTP): smtpauth.earthlink.net Port: 587 Connection Security: STARTTLS Authentication Method: Normal Password User name: <email address>