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email not connecting - "authentication error while connecting to server" imap.gmail.com

  • 15 respuestas
  • 2 tienen este problema
  • 9 visitas
  • Última respuesta de david

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when opening a email account rmattern@telus.net (gmail) I receive message " authentication error while connecting to server imap.gmail.com

when opening a email account rmattern@telus.net (gmail) I receive message " authentication error while connecting to server imap.gmail.com

Modificadas por Wayne Mery el

Todas las respuestas (15)

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So, what authentication are you using? Please post screenshot of Thunderbird pane for incoming server and for smtp server.

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Sorry David, not able to get screen shot. Old world working here, can not transfer a print screen.

Outgoing Server SMPT google mail - smtp - mail.outlook.com (Default) port 465 user name rmattern@telus.net Authentification method 0Auth2 connection security SSL/TSL

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If the problem is on input, then you need to post specifics for input server. And this is a gmail account? And you're using mail.outlook.com for smtp server? Has this setup ever worked? If so, what may have caused it to stop?

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I cannot recieve or send emails on rmattern@telus.net. I have had this account since telus started email, latley google has been contacting me to open an account which I have done. Telus turned there email over to gmail 2 years ago, I have had various problems since then.

I am a little confused about the messages David, I tried to answer your email, Is it better to reply here? Thanks alot for your help Rick Mattern

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I double checked the information I sent you it was incorect, it should be server type -- IMAP Mail server server name -- imap.gmail.com User Name -- rmattern@telus.net

Sorry about that. I could not find information about inbound mail. Thanks Rick

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What version are you using??

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Version 91.13.0 I am unavailable until this evening

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Problem still exists

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Still lost, can anyone helpme?? Thanks Rick

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You have never provided all the info. A screen shot of input server settings and one of SMTP server settings would be a good start. I get confused when you mention both Gmail and Outlook for what appears to be the same account.

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Hi David thanks for getting back. I send and recieve my email on the personel computer. I have a cell phone and I can take screen shots with it. I did try a print screen but that did not work This is the latest info I have on that account (rmattern@ telus.net)

server type -- IMAP Mail server server name -- imap.gmail.com User Name -- rmattern@telus.net

if you could tell me where to get the info you need, I will do my best to find it copy it, and send it to you. Thanks for your help Rick Mattern

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If this helps

Description:---Google Mail Server Name:---smtp.gmail.com Port:---465 Connection security:---SSL/TLS Authentication method:---OAuth2 User Name:---rmattern@telus.net

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A suggestion: go to tools>settings>privacy&security. Locate the password entries for the account, both incoming and outgoing. Delete both rows completely. This may trigger a fresh authentication from Gmail, as it generally is active when there is no password. See how that goes.

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Thanks David:

   I now am able to access my email's, but I cannot open archive, junk, deleted, or sent accounts I have done as you suggested 4 times, shut down computer and started again.  Still not able to access these parts of the account.  I am recieving a new message " Login to server imap.gmail,com with username rmattern@telus.net failed "
       Thanks for your help.   Rick Mattern
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I'm confused. You can access emails, but not log in? This URL may help: https://www.telus.com/en/support/article/set-up-telus-email-first-time