This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Failed access to personal address book

  • 2 respuestas
  • 0 tienen este problema
  • 4 visitas
  • Última respuesta de rcrgs

more options

I recently had a failure in sending/receiving emails in TB 102.2.2 on my Win10-64 machine. After much help from my email provider, sending/receiving worked [sending/receiving provider addresses got messed up somehow]. However, my address book then failed to show any addresses; the address book opened but was blank. Looking in the appropriate directory showed several "abook. sqlite" files of various vintages, all seemingly populated as indicated by large file sizes. Tried all sorts of things following HELP suggestions but nothing worked. Tried reinstalling program. All "solutions" had empty address books even though file sizes suggested otherwise. Problem: how to access my personal address book [or any address book for that matter] from within TB. Thanks in advance for any and all help.

I recently had a failure in sending/receiving emails in TB 102.2.2 on my Win10-64 machine. After much help from my email provider, sending/receiving worked [sending/receiving provider addresses got messed up somehow]. However, my address book then failed to show any addresses; the address book opened but was blank. Looking in the appropriate directory showed several "abook. sqlite" files of various vintages, all seemingly populated as indicated by large file sizes. Tried all sorts of things following HELP suggestions but nothing worked. Tried reinstalling program. All "solutions" had empty address books even though file sizes suggested otherwise. Problem: how to access my personal address book [or any address book for that matter] from within TB. Thanks in advance for any and all help.

Todas las respuestas (2)

more options

After startup, and after clicking on an address book, do ctrl+shift+J to bring up error console What errors do you see there related to address book?

more options

Wayne... Thanks for responding. Below is a screen shot of what comes up with your key sequence:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-16-19-34-06-b28d35.png

Hope this works. Let me know if it didn't.

Be safe

...robert