Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I'm unable to sync Firefox on my Android, it continuously reports that either the user name or password are incorrect, but I KNOW that they are correctly entered.

  • 1 respuesta
  • 14 tienen este problema
  • 19 visitas
  • Última respuesta de scoobidiver

JHEM
JHEM
more options

I just installed the Firefox mobile Beta to my Android Incredible and am unable to sync it to my desktop and laptops. When I attempt to sync, it reports that either my username or password are incorrect.

I just installed the Firefox mobile Beta to my Android Incredible and am unable to sync it to my desktop and laptops. When I attempt to sync, it reports that either my username or password are incorrect.

Todas las respuestas (1)

scoobidiver
scoobidiver
more options

You must use the same Firefox Sync version on all your devices.

Check out also Firefox Sync troubleshooting and tips.