This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

FF 4.x and 5.x often cause screen to blank, give message "Frequency out of Range", and I have to reboot; FF 3.x does not do this. Why?

  • 3 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de Hasan

fredames
fredames
more options

I get a black screen with a floating window displaying this message. I know - it is video resolution related, but I have current drivers and EVERYTHING else runs without any errors. I understand FF may now have video acceleration built in - is this the culprit? Can I disable it? Do I need to either use FF 3.x or switch to IE or Chrome? This is *really* getting old!

I get a black screen with a floating window displaying this message. I know - it is video resolution related, but I have current drivers and EVERYTHING else runs without any errors. I understand FF may now have video acceleration built in - is this the culprit? Can I disable it? Do I need to either use FF 3.x or switch to IE or Chrome? This is *really* getting old!

Todas las respuestas (3)

Hasan
Hasan
more options

-> click Firefox button and click Options -> Advanced panel -> General tab -> Remove Checkmark from Use Hardware Acceleration when available

-> click OK on Options window -> Restart Firefox

Check and tell if its working.

Modificadas por Hasan el

fredames
fredames Autor de la pregunta
more options

Thank you - I did that! I have also gone into about:config and set accelerometer:enabled to false. That was just a guess, though...

I will check to see if you "fixed" me!

Thanks!!!

Hasan
Hasan
more options

To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:

click on "Solved It" Next to the reply ABOVE that BEST solved your Question

DO NOT click "Solved It" next to this reply